Privacy Policy

Last updated:  06/10/25

At GoFetch, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, WhatsApp, or delivery services.

We may collect:

• Contact details – your name, phone number, email.
• Delivery details – pickup & drop-off addresses, item descriptions, special instructions.
• Payment details – only if you pay online (processed securely via PayPal, Stripe, or bank transfer).
• Communication records – messages, calls, or emails you send us for service or support.

We use your data to:

• Provide and manage your deliveries.
• Contact you with updates (pickup, delivery, or issues).
• Improve our service quality and customer experience.
• Keep business and financial records (for legal & accounting purposes).

We do not sell or share your personal data with third parties for marketing purposes.

We take your privacy seriously.

• All customer details are stored securely.
• Access is limited to authorised GoFetch team members.
• Payments are handled through trusted, encrypted gateways (PayPal/Stripe).

We retain customer information only as long as necessary for delivery records, invoices, or legal requirements — typically no longer than 12 months unless required by law.

You have the right to:

• Request a copy of your personal data.
• Ask us to correct or delete your data.
• Withdraw consent for communications at any time.

To exercise these rights, contact us at [your email address].

Our website may use cookies to improve your browsing experience and understand site traffic. You can disable cookies in your browser settings at any time.

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

If you have any questions about this Privacy Policy, contact:

📧 Email: [your email]

📞 Phone: [your number]

🌐 Website: go-fetch.co.uk